What is Sneakers Store?

• Sneakers Store is your ultimate destination for premium sneakers from leading global brands like Adidas and Nike.
• We are committed to offering 100% authentic products and a secure shopping experience within Egypt.

Do you sell authentic sneakers?

• Yes, all our sneakers are sourced from verified suppliers to ensure authenticity and quality.

Where are you located?

• Sneakers Store is an online-based business serving customers across Egypt.
• All orders are placed directly through our website sneakersseg.com.

Do you ship internationally?

• No. We currently only ship within Egypt.

How long does shipping take?

• Standard delivery: 2–5 business days.
• Express delivery: 1–2 business days (extra charges may apply).

How much is the shipping fee?

• Shipping fees are calculated at checkout based on your location and delivery method.
• Shipping and replacement shipping fees are non-refundable.

How can I track my order?

• Use the tracking number in your shipping confirmation email.
• Track using your phone or WhatsApp number if supported by our courier partners.

What is your return policy?

• Return requests must be made within 24 hours of receiving your order.
• Items must be unused and in original packaging.
• Non-returnable items: used sneakers, clearance items, and gift cards.

How do I request a return?

• Email us at contact@sneakersseg.com within 24 hours.
• Provide your order number, reason for return, and photos (if applicable).
• We will provide instructions for the return process.

How long does it take to get a refund?

• Refunds are processed once the returned item is received and inspected.
• Refund processing times depend on your payment provider.
• Shipping fees and replacement shipping fees are non-refundable.

Can I exchange my item?

• Yes, exchanges are available for size or product changes if requested within 24 hours.
• Exchanges depend on stock availability.
• Additional shipping fees for exchanges are non-refundable.

What personal data do you collect?

• Name, email, phone number, shipping address, and payment details.
• Comments, cookies, and analytics data to improve services.

How do you protect my personal data?

• We use SSL encryption and secure payment processing.
• Regular security audits are conducted to ensure data safety.

Do you share my data with third parties?

• No, we do not sell or rent your personal data.
• We only work with trusted third-party providers like payment processors and analytics tools.

How long do you keep my data?

• Comments are retained indefinitely.
• Account and order data are stored for legal and tax purposes.

Can I request my data or have it deleted?

• Yes, you may request a copy of your personal data.
• You can also request data deletion unless required for legal purposes.
• Contact us at contact@sneakersseg.com.

• Email us at contact@sneakersseg.com for any additional questions.
• Call us at +20-1033-074-626 for any additional questions.